Refund policy

We want you to feel confident when shopping with us. If you are not satisfied with your purchase, we are here to help.

This policy explains our return, exchange, and refund procedures.

1. Returns

We offer a 60-day return policy for eligible products.

You may request a return within 30 calendar days of receiving your order.

To qualify for a standard change-of-mind return, the item must:

  • Be unused and in its original condition.

  • Include its original packaging and accessories.

  • Include proof of purchase or an order number.

To initiate a return, contact us at keshorganise@gmail.com with your order number and reason for the request.

Please do not send products back before receiving return instructions.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at keshorganise@gmail.com.

Please include:

  • Your order number.

  • A description of the issue.

  • Photographs of the product and packaging, where available.

We will review your request and arrange an appropriate solution, such as a replacement or refund, at no additional cost where required.

Your statutory consumer rights remain unaffected.

3. Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

  • Personalized or custom-made products.

  • Items that cannot be returned for hygiene reasons once opened, where permitted by law.

  • Digital products that have been delivered or accessed, where applicable law permits exclusion.

Any product-specific restrictions will be disclosed before purchase where required.

These exclusions do not override rights relating to defective, misdescribed, or otherwise non-conforming products.

4. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

For damaged, defective, or incorrect products, we will cover reasonable return shipping expenses where a return is necessary and required under applicable law.

Return instructions and the appropriate return address will be provided after your request is reviewed.

5. Refunds

Once we receive and inspect an eligible returned item, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Refunds are typically initiated within 5–10 business days of approval, although additional processing time may be required by your bank or payment provider.

Refunds required by applicable law will be processed within the legally required timeframe.

6. Exchanges

If you received an incorrect or defective item and would prefer a replacement, please contact us.

Exchanges are subject to product availability.

If a replacement is unavailable, we will arrange an appropriate alternative or refund.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will attempt to accommodate cancellation requests before fulfillment begins.

Once an order has shipped, cancellation may no longer be possible, but you may still be eligible for a return or refund under this policy or applicable law.

8. Consumer Rights

Nothing in this Return & Refund Policy excludes, restricts, or limits any rights or remedies available to customers under applicable consumer protection laws.

9. Contact Information

For return requests, refunds, exchanges, or questions about this policy, please contact:

Email: keshorganise@gmail.com