Return & Refund Policy
Last Updated: November 5, 2026
We want customers to feel confident when purchasing from our store.
If you are not satisfied with your order, please review our return and refund procedures below.
30-Day Returns
We offer a 30-day return window for eligible products.
Customers may request a return within 30 calendar days after receiving their order.
For standard change-of-mind returns, products must:
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Be unused and in their original condition.
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Include original packaging and accessories.
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Have proof of purchase or an order number.
To request a return, email keshorganise@gmail.com.
Please wait for return instructions before shipping any items back.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Include your order number, a description of the problem, and photographs where available.
We will review the issue and arrange an appropriate remedy, such as a replacement, repair, or refund, as required by applicable law.
Return Shipping Costs
For standard change-of-mind returns, customers are generally responsible for return shipping costs.
For defective, damaged, or incorrect products, we will cover reasonable return shipping expenses when required by law.
The appropriate return address and instructions will be supplied after your request has been reviewed.
Refund Processing
Once we receive and inspect an eligible returned product, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method.
We generally aim to initiate refunds within 5–10 business days after approval, or sooner where required by applicable law.
Additional processing time may depend on your bank or payment provider.
Exchanges
Exchanges may be available for defective, damaged, or incorrect products, depending on inventory availability.
If an appropriate replacement is unavailable, we will arrange a refund or another applicable remedy.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will attempt to accommodate cancellation requests before fulfillment begins.
Once an order has shipped, a standard cancellation may no longer be possible. Applicable return rights and statutory cancellation rights remain unaffected.
Non-Returnable Products
Certain products, such as personalized items or hygiene-sensitive products, may be excluded from voluntary change-of-mind returns where permitted by law.
Any relevant exclusions will be disclosed as required.
Nothing in this policy limits the legal rights of customers receiving defective, incorrect, or otherwise non-conforming goods.
Contact
For returns, refunds, and exchanges: