Frequently Asked Questions

Welcome to our FAQ! Whether you're curious about our products or need help with an order, we've got you covered.

What kind of products do you sell?

We offer a curated selection of science-inspired gadgets, kinetic sculptures, innovative accessories, and creative products for your home and workspace.

Our collection celebrates physics, technology, motion, and modern design. We love discovering products that bring curiosity and a little wonder into everyday life.

How long does shipping take?

Orders are typically processed within 3–4 business days after payment confirmation.

Once your order has shipped, estimated delivery times are:

• United States & Canada: Approximately 10 business days.

• International destinations: Up to 14 business days under normal shipping conditions.

Shipping estimates exclude order processing time. Delivery may vary depending on your location, customs, and carrier operations.

Do you offer free shipping?

Yes! We offer free standard shipping worldwide to all destinations supported at checkout, with no minimum order value.

International customs duties or import taxes may apply depending on your destination.

What is your return and refund policy?

We offer a 30-day return policy for eligible products, starting from the delivery date.

For standard change-of-mind returns, products must be unused, in their original condition, and include their original packaging and accessories.

If your item arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate solution.

To request a return, email keshorganise@gmail.com with your order number.

For complete details, please review our Return & Refund Policy.

How can I track my order?

Once your order ships, you'll receive a confirmation email containing tracking information, where available.

Tracking updates may take 2–4 business days to become active after dispatch.

You can follow your package using the tracking link provided in your shipping confirmation email or visit our Track Your Order page.

Do you ship internationally?

Yes! We offer shipping to supported international destinations.

International delivery is estimated at up to 14 business days after dispatch under normal conditions. Customs clearance and local carrier procedures may affect delivery.

Please check our Shipping Policy for additional information.

How do your kinetic sculptures work?

Our kinetic sculptures explore fascinating principles of physics, including gravity, momentum, magnetic forces, and motion.

Some models use battery-powered mechanisms to help sustain their movement, creating captivating displays that can operate for extended periods.

Power requirements and operating times vary by model. Please check the individual product description for details.

Do your gadgets require batteries?

Some products operate using batteries, while others use different power sources or require no electricity.

Whether batteries are included depends on the specific product. You'll find the applicable information on its product page.

Are your products covered by a warranty?

Warranty coverage depends on the product and manufacturer. Where a manufacturer's warranty applies, the relevant details will be provided with the product information.

If you experience a problem with your purchase, contact keshorganise@gmail.com.

Your rights under applicable consumer protection laws remain unaffected.

What payment methods do you accept?

We accept the payment methods displayed at checkout.

Available options may include major credit cards and supported digital wallets, depending on your location and the payment services enabled on our website.

Payments are processed through our supported payment providers.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us at keshorganise@gmail.com as soon as possible.

We will do our best to accommodate requests before fulfillment begins.

Once an order has shipped, changes or cancellations may no longer be possible. Applicable return and statutory cancellation rights remain unaffected.

How can I contact customer support?

We're happy to help with product questions, orders, shipping, returns, or general inquiries.

Email: keshorganise@gmail.com

Phone: 604-252-2420

For order-related inquiries, please include your order number so we can assist you more efficiently.

Stay curious. Keep discovering.